Terms of service

These terms govern your use of LUMIRA, operated by LUMIRA. By browsing the store or placing an order you agree to them. If you do not agree, please do not use the store.

Who may buy. You must be at least 18 years old, or the age of majority in your country of residence if that is higher. By placing an order you confirm that you meet this requirement and that it is lawful for you to buy adult products where you live. You are responsible for any consequence of importing restricted goods into your jurisdiction.

Products. Every product is for adult use. Photographs and renders are indicative; hand-finished silicone and TPE items vary slightly in tone, seam and finish, and stated dimensions carry a manufacturing tolerance of roughly two centimetres. Product data sheets, cleaning instructions and material specifications on the product page form part of the description.

Prices and currency. Prices are shown in US dollars. Where a euro figure appears, it is an indicative conversion for convenience only and may differ slightly from the amount your card issuer applies. Shipping is calculated and shown at checkout before you pay.

Orders and contract formation. An order is an offer to buy. We accept it when we send the shipping confirmation, and that is when the contract is formed. If an item turns out to be out of stock, or is listed at an obviously wrong price, we may decline or cancel the order and refund you in full. We do not otherwise cancel accepted orders.

Payment. Card payments are processed by our payment provider and settled in the currency shown at checkout. Cryptocurrency payments are also accepted, at a discount shown at checkout. A crypto payment is final on the blockchain: once you send it, the transaction cannot be recalled by us. Please check the network and the address before sending, because funds sent on the wrong network or to the wrong address cannot be recovered.

Delivery. We dispatch from our fulfilment warehouse in China. Delivery estimates run in working days from dispatch, not from the moment you order, and customs processing can add time. Risk in the goods passes to you when the parcel is delivered to the address you gave us. Please make sure that address is correct and that someone can receive the parcel.

Returns and withdrawal. Your statutory rights are set out in the Returns policy. In short: you may withdraw within fourteen days, but intimate products whose hygiene seal has been broken cannot be returned for hygiene and health protection reasons.

Conformity and warranty. We are liable for defects under the statutory conformity rules of the country where you are a consumer. If something arrives damaged, incomplete or not as described, contact us and we will repair, replace or refund. Damage caused by misuse, improper cleaning agents, or normal wear is not a defect.

Acceptable use. You may not resell products purchased here without our written permission, use the store to break any law, attempt to interfere with its operation, scrape it at volume, or use another person's payment instrument or identity. We may refuse or cancel an order and close an account where we reasonably suspect abuse or fraud.

Export and sanctions. You confirm that you are not located in, or acting on behalf of anyone in, a country subject to comprehensive trade sanctions, and that you are not on any restricted-party list. We may decline an order where fulfilling it would breach export controls.

Liability. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Beyond that, our liability for any order is limited to the amount you paid for it. We are not liable for indirect losses such as lost profit or lost opportunity.

Governing law and disputes. These terms are governed by the law of the country in which we are established, without depriving consumers of the protection of mandatory rules in their own country of residence. If something goes wrong, write to support@example.com first — almost everything is settled that way. We are not obliged to take part in proceedings before a consumer arbitration board, but we will always try to resolve a complaint directly and in good faith.

Changes. We may update these terms. The version in force is the one published when you place your order. The date at the bottom of this page shows when it last changed.